Thank you.
Thank you for visiting Old'N'New, one of the leading online retailers who pride ourselves on supplying quality furniture together with a quality customer service. Whichever room you need to furnish we have the products and the prices you will like. If we don't, email us so that we can do our best to meet your requirements. We have furniture in oak, pine, mahogany, walnut, painted, indian furniture and rattan furniture with free no minimum spend to the UK mainland at superb prices. Have a look at our quality online furniture items and allow us to furnish your living room, bedroom, dining room, home office study or garden.
FAQ
Do you provide International delivery?
No, but we will be looking into this for the future.
How do I return an item?
Should you need to contact us about shipping, deliveries, or returns please drop us an email and we will get right back to you.
What is your returns policy?
It is your statutory right to return any product(s) purchased from Old'N'New within seven (7) working days after the delivery. You must notify us via email or in writing to our Registered Office Address within those seven (7) working days clearly stating your order details and reason for returning the product(s). The collection of your goods will then be arranged and upon the goods being received back and inspected by ourselves you will be entitled to a refund, which will be paid within thirty (30) days of your notice of cancellation. All products purchased must be returned in the same condition that they were received and retain all the original protection and packaging in the condition it was received and delivered to you. Although your initial delivery may in some instances have been free we reserve the right to ask the customer to pay all relevant costs of return of items that have been shipped which would be charged at the rate of £35.00 per box or £75 for a garden set. Mattresses aswell as being in original packaging must be unused. If you live in an area where a delivery surcharge was applicable, this would also be payable.
Failure to notify us within this 7 day period would result in us being unable to accept returns of any items purchased unless faulty. For an item to be classified as faulty the product must be in a condition not as described in the original description, dysfunctional or unusable for the intended purpose at the time of delivery. A fault may also be classified as a defect which manifests itself within a reasonable period of time after delivery which can be attributed unanimously to a manufacturing defect or poor quality workmanship and not due to maltreatment by the customer.
How do I track my order?
Just give us a ring and we will up date you on the progress of your purchase, simple as that.
How can I contact your couriers?
Again just ring us and we will relay your message.
What are your delivery options?
Two main methods are used depending upon the size or weight of the items in your order but unless notified all your items will arrive within the same delivery.
Parcelforce or interlink are used for smaller, lighter items such as bedsides and side tables. You will be contacted for a delivery week day that must be a minimum of 72 hours ahead. The delivery will be an all day call however you will be emailed a tracking code to monitor your delivery. If you are not in when the delivery is attempted, you will be left with a card by the carrier. It is your responsibility to organise a re-delivery or a collection from the local hub within 24 hours of this card being left. If the item is returned un-delivered, there will be an additional delivery charge before it can be re-shipped, so please choose a day when someone can be home or be delivered to a work place.
Our logistics are a specialist furniture carrier and pride themselves in the care they take of your furniture. They will phone you to arrange a delivery week day, during this call they will be able to provide an approximate 3-4 hour window of when your delivery will take place, plus during this call you can request a phone call from the driver when he is 1 hour away from you. Please can you ensure an able bodied person is on hand, as sometimes access or other factors can make the delivery more difficult. Your items will be delivered into the nearest point of access to your home. They will not unbox your furniture. It will be at the drivers discretion if your items are taken to another part of the house, such as upstairs. If there are ornaments or pictures etc. that could possibly get damaged during delivery, please remove prior to the delivery arriving. If no one is in on the arranged delivery, the carrier will charge for a second delivery which we cannot absorb, so please let us know the day before if your plans have changed.
In rare instances a one man pallet delivery may be used where your furniture is securely strapped to a pallet. This is then not removed until it has been delivered. A local pallet company to yourself will phone you to arrange the delivery. You will need to be available as this is effectively a kerbside delivery and as such you would need to carry the furniture inside your home. It would be at the drivers discretion if he helped with this. Reasons why this service maybe used are to extreme locations in the UK where our logistics don't visit often or any part of Ireland. This is not our preferred delivery method due to the costs for us.
Unless the carrier arranges with you differently, deliveries will happen Monday to Friday. Where days are quoted rather than weeks with estimated delivery times, these are working days and exclude weekends and public holidays.
